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Unless a product page specifically says otherwise, our products are artificial, imitation, fashion or gold-plated jewellery—not solid gold or investment jewellery.

Terms such as “gold finish,” “diamond look,” “AD stone,” “kundan” or “pearl” generally describe the product’s finish, colour or decorative style. Please check the written material, measurements and specifications on each product page before ordering.

Because screen settings and lighting can affect colour, the product may look slightly different in person. We always recommend using the product-only photographs and written specifications as your main guide.

Yes, we provide free standard shipping on eligible orders across India. Cash on Delivery is also available for eligible products and serviceable postal codes.

Any applicable COD fee will be shown at checkout before you confirm your order.

Orders are generally delivered within 2–7 business days after dispatch. Customized products may require additional preparation time before dispatch.

Once your order is shipped, tracking information may be sent by email, SMS, WhatsApp or through your customer account. Delivery times may vary during festivals, severe weather, courier delays or for remote locations.

If you need tracking assistance, send us your order number and registered phone number.

A standard order may be cancelled or its address corrected before dispatch, subject to our confirmation.

Contact us immediately at:

WhatsApp/Phone: +91 78278 00726
Email: care@bombayjewelleryhp.com

Please include your order number and the requested change.

Once an order has been dispatched, it cannot be cancelled and an address change may no longer be possible.

Customized or personalized orders cannot ordinarily be cancelled after production, engraving, resizing, alteration or special procurement has begun.

If an eligible prepaid order is cancelled before dispatch, the refund will be sent to the original payment method without deducting payment-gateway charges.

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Please contact us within 48 hours after delivery and do not wear, repair, clean or alter the product.

Send us:

• Order number;
• Clear photographs of the product;
• Photograph of the shipping label;
• Invoice or readable copy;
• Continuous parcel-opening video, where available; and
• A short description of the problem.

We strongly recommend recording an uninterrupted unboxing video beginning before the sealed parcel is opened. It should show the shipping label, complete opening process and all products received.

After verification and, where required, physical inspection, we may provide an appropriate repair, replacement, exchange or refund.

An unboxing video is preferred evidence, but every genuine claim will be assessed using the available credible evidence and applicable consumer rights.

We do not accept returns merely because of a change of mind, personal dislike or a change in preference.

An eligible return may be considered within 48 hours where the product is damaged, defective, incorrect, missing or materially different from its description.

If you selected the wrong size, a size exchange may be considered when:

• The product category is eligible;
• The request is made within 48 hours;
• The product is unused and unworn;
• The original tag remains attached;
• The invoice and packaging are preserved; and
• The required replacement size is available.

For an incorrectly selected size, the customer pays the return and re-delivery charges. If we supplied a size different from the confirmed order, we will bear the reasonable replacement-shipping cost.

Please check the measurements carefully before ordering. Where available, bangle sizes may include 2.4, 2.6, 2.8 and 2.10.

Customized or personalized products, earrings and other hygiene-sensitive products, and sale, discounted or clearance products are generally non-returnable.

However, an appropriate remedy may still be available if the product is:

• Damaged on delivery;
• Defective;
• Incorrectly supplied; or
• Materially different from its description or confirmed customization instructions.

Customized products cannot ordinarily be cancelled after work begins. Please verify all spelling, measurements, sizes, colours and design instructions before approving a customized order.

The Seven-Day Guarantee applies only to products expressly marked “Guaranteed” on the product page or legal invoice.

Subject to inspection, it may cover:

• Eligible colour or plating defects;
• Manufacturing defects;
• Stone-setting defects; and
• Breakage caused directly by a manufacturing defect.

It does not cover normal wear, accidental damage, pulling, bending, scratching, incorrect sizing, exposure to water, sweat, perfume or chemicals, improper storage or unauthorized repair.

The delivery date is counted as Day 1, and the claim should be submitted by the end of Day 7.

Send your order number, invoice, photographs, video and a description of the problem to care@bombayjewelleryhp.com or WhatsApp +91 78278 00726.

To preserve your jewellery, keep it away from water, sweat, perfume and chemicals; wipe it with a soft dry cloth after use and store every piece separately.

The Lifetime 50% Exchange benefit applies only to products expressly marked eligible on the product page or legal invoice.

Under the programme:

• The original invoice or a readable photograph or digital copy is compulsory;
• The old product must be physically returned and inspected;
• A new product must be purchased from the same product category;
• The exchange benefit may be used once for each eligible product;
• The customer bears all transportation and delivery charges; and
• No cash refund or unused cash balance is provided.

The exchange value is calculated as:

50% × the original taxable product value after excluding the GST component shown on the invoice.

For example, if the original invoice shows a taxable product value of ₹1,000 before GST, the exchange value will be ₹500.

The programme is a commercial exchange benefit—not a cash buyback, warranty, investment scheme or precious-metal valuation. Final eligibility and value are confirmed only after inspection.

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