LIFETIME 50% EXCHANGE POLICY

Last updated: 12 September 2026

Bombay Jewellery and Cosmetics offers a Lifetime 50% Exchange benefit on selected eligible products sold under the brand name Bombay Jewellery.

This Policy explains the eligibility requirements, valuation method, inspection process and conditions of the programme.

Please read this Policy carefully before purchasing or submitting an exchange request.

1. NATURE OF THE PROGRAMME

The Lifetime 50% Exchange Programme is a commercial exchange benefit offered on selected artificial, imitation, fashion or gold-plated jewellery.

It is not:

• A cash buyback scheme;
• A product-return policy;
• A refund promise;
• A product warranty;
• An investment or savings scheme;
• A precious-metal valuation;
• A guaranteed resale market; or
• A promise that the product will appreciate in value.

The exchange value may be used only as an adjustment toward the purchase of another eligible product, subject to this Policy.

2. MEANING OF “LIFETIME”

For this programme, “Lifetime” means for as long as:

• Bombay Jewellery and Cosmetics continues to operate the Lifetime 50% Exchange Programme;
• The business continues to offer eligible products in the relevant category;
• The customer can satisfy the verification requirements;
• The old product remains identifiable and eligible; and
• The programme remains lawful and operational under its published terms.

“Lifetime” does not refer to the biological lifetime of the customer and does not guarantee that the programme will continue permanently without lawful modification.

Nothing in this section permits us to unfairly deny a benefit already accepted for processing under the applicable published terms.

3. ELIGIBLE PRODUCTS

The programme applies only to products expressly marked as eligible through one or more of the following:

• Product page stating “Lifetime 50% Exchange”;
• Legal invoice stating the benefit;
• Product certificate or eligibility card issued by us;
• Written order confirmation; or
• Another official written communication from Bombay Jewellery.

A product is not eligible merely because:

• Another product from the same category is eligible;
• A social-media advertisement mentions the programme generally;
• The product has a gold-coloured finish;
• The product was previously sold under a promotion; or
• The customer expected the benefit to apply.

The product-specific listing or invoice must confirm eligibility.

4. PURCHASE CHANNEL

The programme applies only to eligible products purchased directly from:

• https://bombayjewelleryhp.com;
• Bombay Jewellery’s physical store;
• An authorized Bombay Jewellery sales channel expressly offering the benefit; or
• Another channel confirmed by Bombay Jewellery and Cosmetics.

Products purchased from an unrelated marketplace, reseller or unauthorized seller are not eligible unless the original invoice expressly confirms that the benefit was issued by Bombay Jewellery and Cosmetics.

5. ORIGINAL INVOICE REQUIREMENT

The customer must provide one of the following:

• Original legal invoice;
• Clear and readable photograph of the original invoice;
• Readable digital invoice issued by us; or
• Another invoice copy that we can verify against our records.

The invoice must allow us to verify:

• Customer or purchaser details where recorded;
• Invoice number;
• Purchase date;
• Product identity;
• Original product price;
• GST component;
• Exchange eligibility; and
• Whether the benefit has previously been used.

A payment screenshot, bank statement or courier label alone does not normally replace the invoice because it may not identify the product or exchange eligibility.

6. PRODUCT RETURN REQUIREMENT

The original eligible product must be physically returned to Bombay Jewellery and Cosmetics for inspection.

The exchange value will not be approved solely from:

• Photographs;
• Videos;
• Invoice;
• Product description;
• Telephone conversation; or
• Online estimate.

The customer must not send the product until exchange instructions have been provided.

7. EXCHANGE VALUE

The exchange value will equal:

50% of the original taxable product value after excluding the GST component stated on the original invoice.

The following amounts are excluded from the calculation:

• GST;
• Shipping charges;
• COD charges;
• Gift-wrapping charges;
• Express-delivery charges;
• Customization or service charges separately stated;
• Return or re-delivery charges; and
• Any other non-product charge.

The applicable calculation will be based on the original invoice—not the product’s current selling price, market price or replacement price.

8. CALCULATION FORMULA

The standard calculation is:

Exchange Value = 50% × Original Taxable Product Value Excluding GST

Where the invoice separately shows:

• Product value before GST; and
• GST amount,

the exchange value will be 50% of the pre-GST product value.

Where an invoice shows only a tax-inclusive product price, the taxable value will be calculated by excluding the applicable GST included in that invoiced price.

Illustration only

If an invoice shows:

• Taxable product value excluding GST: ₹1,000
• GST: ₹180
• Total invoiced product price: ₹1,180

The exchange value would be:

50% × ₹1,000 = ₹500

This example is illustrative only. The actual calculation will use the taxable value and GST shown or applicable to the customer’s original invoice.

9. DISCOUNTS AND PROMOTIONAL PRICES

Where the original product was purchased using a discount, coupon, sale price or promotional offer, the exchange value will be calculated using the actual taxable product value paid and recorded on the invoice after the discount, excluding GST.

The exchange value will not be calculated using:

• Original MRP before discount;
• Current MRP;
• Current website price;
• Replacement cost;
• Perceived market value; or
• A price shown in an advertisement but not paid by the customer.

Complimentary products received without an invoiced product value are not eligible for an exchange value unless expressly stated otherwise.

10. SAME-CATEGORY REQUIREMENT

The exchange value may be used only toward the purchase of a new product from the same product category as the returned product.

Examples of product categories may include:

• Bangles and bracelets;
• Earrings;
• Mangalsutra;
• Necklaces;
• Pahadi jewellery; or
• Another category identified in our product catalogue.

Category classification will be based on the old product’s invoice and our product records.

A customer cannot ordinarily exchange one product category for another.

Any exception must be confirmed by Bombay Jewellery in writing before the exchange is completed.

11. NEW PRODUCT VALUE

The customer must select a new product whose price is at least equal to the approved exchange value.

If the new product costs more than the approved exchange value, the customer must pay:

• Remaining product-price difference;
• Applicable GST on the new sale;
• Transportation charges; and
• Any other clearly disclosed charge.

If the new product costs less than the approved exchange value:

• No cash balance will be paid;
• No refund will be issued;
• No unused amount will be carried forward;
• No store credit will be created; and
• No remaining value will be available for another transaction.

Customers should therefore select a new product priced at or above the approved exchange value.

12. NO CASH REFUND

The exchange value:

• Cannot be withdrawn in cash;
• Cannot be transferred to a bank account;
• Cannot be transferred to a UPI ID;
• Cannot be used to request a refund;
• Cannot be converted into a cash voucher; and
• Cannot be treated as the current market value of the old product.

It may be used only as an adjustment against an eligible new purchase under this Policy.

13. ONE-TIME BENEFIT

The Lifetime 50% Exchange benefit may be used only once for each eligible product or eligible invoice entry.

Once the benefit has been used:

• The old product becomes the property of Bombay Jewellery and Cosmetics;
• The original product’s exchange benefit is treated as redeemed;
• The same invoice entry cannot be used again; and
• No further claim may be made using a retained copy of the old invoice.

The new product purchased through the exchange will receive its own Lifetime 50% Exchange benefit only if the new product page or new legal invoice expressly states that it is eligible.

14. PRODUCT INSPECTION

Every old product must pass physical inspection before an exchange value is approved.

The inspection may verify:

• Product identity;
• Product category;
• Product authenticity;
• Design and model;
• Invoice details;
• Principal components;
• Signs of substitution;
• Alteration or repair;
• Deliberate damage;
• Severity of breakage;
• Missing stones or components; and
• Previous use of the benefit.

Submission of a product for inspection does not guarantee approval.

15. ACCEPTABLE ORDINARY WEAR

The programme is intended to provide a long-term exchange benefit. Therefore, ordinary signs of use will not automatically make a product ineligible.

Subject to inspection, acceptable wear may include:

• Normal fading;
• Loss of shine;
• Minor surface scratches;
• Ordinary plating wear;
• Reasonable age-related discolouration; and
• Minor wear resulting from normal use.

Eligibility may be affected where damage goes beyond ordinary wear and prevents identification or materially reduces the completeness of the product.

16. MISSING STONES OR COMPONENTS

A product with minor missing decorative stones or beads may still be inspected.

Depending on the extent of loss, we may:

• Approve the full standard exchange value;
• Approve a reduced exchange value;
• Request further verification; or
• Reject the product if principal components are missing.

A product may be rejected or assigned a reduced value where it has:

• Missing principal parts;
• Removed chains or major components;
• Substituted stones;
• Severe breakage;
• Deliberate damage;
• Significant alteration;
• Tampering; or
• Insufficient material remaining to verify the original product.

The inspection result and proposed value will be communicated before completion of the exchange.

17. ALTERED OR REPAIRED PRODUCTS

Products repaired or altered by an unauthorized third party may be rejected where the alteration:

• Prevents product identification;
• Replaces principal components;
• Changes the product category;
• Creates uncertainty about authenticity;
• Materially changes the original design; or
• Indicates substitution or tampering.

A minor repair will not automatically cancel eligibility if the original product can still be verified and all principal components remain present.

18. LOST OR DESTROYED PRODUCTS

No exchange value will be provided where the old product is:

• Lost;
• Stolen;
• Completely destroyed;
• Not physically returned; or
• So incomplete that its identity cannot reasonably be verified.

The invoice alone does not create an exchange value without return of the original eligible product.

19. LOST INVOICE

The invoice or readable photograph or digital copy is compulsory.

If the customer cannot provide an invoice copy, the customer may contact us to ask whether the transaction can be located in our records.

We do not guarantee that an old transaction can be retrieved.

If we can independently verify:

• Original purchase;
• Product identity;
• Original taxable value;
• GST component;
• Eligibility; and
• Non-use of the benefit,

we may provide a replacement invoice copy or written verification where legally and operationally possible.

20. HOW TO REQUEST AN EXCHANGE

Customers may submit an exchange request through:

Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

The request should include:

• Customer’s full name;
• Phone number and email address;
• Original invoice or readable copy;
• Product name or description;
• Clear photographs of the old product;
• Details of missing or damaged components;
• Preferred new product or category; and
• Whether the exchange will be completed in-store or through courier.

Photographs may assist with preliminary guidance but do not replace physical inspection.

21. PRELIMINARY ASSESSMENT

After receiving the request, we may:

• Verify the invoice;
• Confirm whether the product was marked eligible;
• Request additional photographs;
• Explain the estimated exchange calculation;
• Provide return or store-visit instructions;
• Request physical inspection; or
• Decline a clearly ineligible request with reasons.

Any estimate given before physical inspection is provisional.

Final eligibility and exchange value will be determined only after the product is received and inspected.

22. IN-STORE EXCHANGE

Where an in-store exchange is available, the customer should bring:

• Original eligible product;
• Original invoice or readable copy;
• Valid contact details; and
• Any eligibility card or certificate issued with the product.

The product will be inspected before the new purchase is completed.

Product selection remains subject to available stock.

23. COURIER EXCHANGE

Where a courier-based exchange is approved, the customer must:

• Follow the provided shipping instructions;
• Pack the product securely;
• Use a trackable courier;
• Preserve the courier receipt;
• Share tracking details;
• Include the required invoice information; and
• Avoid placing unrelated goods in the parcel.

The customer is responsible for ensuring that the correct product is sent.

We will not be responsible for an unauthorized or untrackable parcel that cannot be confirmed as delivered to us, except where responsibility cannot legally be excluded.

24. TRANSPORTATION CHARGES

The customer must bear all transportation costs connected with the Lifetime 50% Exchange Programme, including:

• Shipping the old product to us;
• Reverse-pickup charges where arranged;
• Courier insurance selected by the customer;
• Shipping the new product;
• COD charges where available; and
• Re-delivery charges caused by failed delivery.

The exchange programme does not include free transportation.

The customer may complete the exchange at our physical store to avoid courier charges, subject to store availability and verification.

25. RISK DURING CUSTOMER-ARRANGED SHIPPING

Where the customer independently ships the old product, the customer should use:

• Secure packaging;
• A reputable courier;
• Tracking;
• Appropriate declared value; and
• Transit insurance where considered necessary.

We recommend photographing the product and sealed parcel before handover.

Responsibility for loss before confirmed delivery to us remains subject to the courier arrangement and applicable law.

26. INSPECTION OUTCOME

After inspection, we may:

• Approve the standard exchange value;
• Approve a reduced value with reasons;
• Request additional verification;
• Reject the exchange with reasons; or
• Return the product to the customer.

The exchange will be completed only after the customer accepts the approved value and pays all applicable differences and charges.

27. REJECTED EXCHANGE

An exchange request may be rejected where:

• The product was not marked eligible;
• The invoice cannot be provided or verified;
• The original product is not physically returned;
• A different or counterfeit product is submitted;
• Principal components are missing;
• The product has been materially substituted or tampered with;
• The benefit was already used;
• The product cannot reasonably be identified;
• Fraudulent information was provided; or
• Another material condition of this Policy is not satisfied.

If the customer wants a rejected product returned, the customer must bear the applicable return-delivery charge unless the rejection resulted from our error.

28. PRODUCT AVAILABILITY

Selection of a new product is subject to stock availability.

If the customer’s preferred new product is unavailable, the customer may:

• Select another eligible product from the same category;
• Wait for availability where we agree;
• Collect the old product without completing the exchange; or
• Cancel the exchange request before final completion.

No cash refund will be issued merely because a preferred replacement product is unavailable.

29. PAYMENT FOR THE NEW PRODUCT

The purchase of the new product is a separate taxable sale.

The customer must pay:

• Difference between the new product’s selling price and approved exchange value;
• Applicable GST on the new transaction;
• Transportation charges;
• COD fee where applicable; and
• Any other charge disclosed before completing the transaction.

Available payment methods may include online payment, UPI or another method offered by us.

30. RETURNS OF THE NEW PRODUCT

The new product purchased through the exchange is governed by the Return, Exchange and Refund Policy.

If the new product is damaged, defective, incorrect or materially misdescribed, the customer may submit an eligible claim within the applicable period.

The exchange value applied to the new purchase will not be refunded in cash.

Any approved monetary refund relating to the new transaction will be calculated according to the amount actually paid and the applicable consumer remedy.

31. CUSTOMIZED PRODUCTS

A customized product will qualify for the Lifetime 50% Exchange Programme only if its product page or invoice expressly states that it is eligible.

Customization alone does not create exchange eligibility.

Where eligible, the customized product must still satisfy all invoice, inspection, category and verification requirements.

32. TRANSFER, GIFT AND INHERITANCE

The exchange benefit ordinarily follows the eligible product and verifiable invoice rather than the original purchaser personally.

A gift recipient or lawful holder may submit a request if they possess:

• The original eligible product;
• Original invoice or readable copy; and
• Information reasonably necessary for verification.

We may request evidence of lawful possession where fraud, theft or unauthorized use is reasonably suspected.

The programme cannot be transferred separately from the product.

33. FRAUD AND MISUSE

We may reject or investigate a request involving:

• False invoice;
• Altered invoice;
• Counterfeit or substituted product;
• Intentional damage;
• Removed principal components;
• Duplicate redemption;
• False ownership claim;
• Misleading information; or
• Other abuse of the programme.

Suspected unlawful activity may be reported to the appropriate authority.

A genuine request will not be rejected merely because the product is old or shows reasonable ordinary wear.

34. TAX TREATMENT

The exchange adjustment and new sale will be recorded according to the tax treatment applicable at the time of the transaction.

The original invoice’s taxable product value will be used to calculate the exchange benefit.

Tax rates, invoice formats and statutory requirements may change. Any applicable tax on the new purchase will be charged according to the law in force at that time.

Customers requiring tax-specific advice should consult a qualified tax professional.

35. PROGRAMME MODIFICATION OR WITHDRAWAL

We may prospectively modify, suspend or discontinue the programme because of:

• Changes in law or taxation;
• Fraud or widespread misuse;
• Operational or commercial requirements;
• Product-category changes;
• Business restructuring; or
• Another legitimate reason.

Any revised terms will be published with an updated effective date.

A modification will not be used to unfairly remove an exchange already inspected, accepted and confirmed under the applicable terms.

36. NO INVESTMENT REPRESENTATION

Artificial and gold-plated jewellery sold under this programme should not be purchased as an investment.

We do not represent that:

• The product contains investment-grade gold;
• The product has a precious-metal resale value;
• Its market value will increase;
• The exchange value reflects metal value; or
• The benefit is equivalent to a financial return.

The exchange value is a contractual promotional benefit calculated under this Policy.

37. STATUTORY RIGHTS

The Lifetime 50% Exchange Programme is separate from mandatory consumer rights.

Nothing in this Policy limits a remedy for a product that is:

• Damaged;
• Defective;
• Incorrectly supplied;
• Materially misdescribed; or
• Otherwise subject to a remedy under applicable law.

Where this Policy conflicts with a mandatory legal requirement, that requirement will prevail.

38. GRIEVANCE REDRESSAL

For questions or complaints about exchange eligibility, calculation or inspection, contact:

Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

For formal escalation:

Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814

A complaint should include the invoice, product details, inspection result and reason for disagreement.

39. CONTACT INFORMATION

Bombay Jewellery and Cosmetics
Brand: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
GSTIN: 02DJAPG5753C1ZT
Address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.com
Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726