SHIPPING AND DELIVERY POLICY

Last updated: 12 September 2026

This Shipping and Delivery Policy explains how orders placed through https://bombayjewelleryhp.com are processed, dispatched and delivered.

The website is operated by Bombay Jewellery and Cosmetics, under the brand name Bombay Jewellery.

1. DELIVERY AREA

We currently accept and deliver orders only within India.

We do not currently offer international shipping.

Delivery availability depends on:

  • Valid postal code;
  • Courier serviceability;
  • Product restrictions;
  • Delivery-address accuracy; and
  • Availability of the selected payment method.

We may cancel an order if the delivery location is not serviceable. Any eligible prepaid amount received for such an order will be refunded to the original payment method.

2. FREE STANDARD SHIPPING

We provide free standard shipping for eligible orders delivered within India.

Free standard shipping does not include:

  • Cash on Delivery fees displayed at checkout;
  • Express or special-delivery services;
  • Return-shipping charges for an incorrectly selected size;
  • Re-delivery charges;
  • Return-to-origin charges caused by customer refusal or unavailability;
  • Charges resulting from an incorrect or incomplete address; or
  • Transportation charges under the Lifetime 50% Exchange Programme.

Any applicable charge will be disclosed before payment or before a requested re-dispatch.

3. ORDER PROCESSING

After an order is placed, we may verify:

  • Product availability;
  • Payment status;
  • Delivery address;
  • Postal-code serviceability;
  • Customer contact details;
  • COD confirmation; and
  • Customization instructions, where applicable.

Standard in-stock orders are ordinarily prepared for dispatch within a reasonable period after order and payment verification.

Processing may take longer during:

  • Festivals;
  • Sale periods;
  • High-demand campaigns;
  • Public holidays;
  • Stock verification;
  • Customized-product preparation;
  • Payment review; or
  • Circumstances beyond our reasonable control.

The delivery estimate begins after dispatch unless expressly stated otherwise.

4. CUSTOMIZED OR PERSONALIZED ORDERS

Customized or personalized products may require additional processing time.

The estimated customization and dispatch period may depend on:

  • Design complexity;
  • Size or measurement;
  • Engraving;
  • Availability of components;
  • Customer approval;
  • Production requirements; and
  • Quality inspection.

Where possible, the estimated preparation period will be communicated on the product page, during order confirmation or through customer support.

The ordinary 2–7-business-day delivery estimate applies after dispatch and does not automatically include the customization period.

5. ORDER CONFIRMATION

After an order is placed, the customer may receive an order acknowledgement by:

  • Email;
  • SMS;
  • WhatsApp;
  • Website account; or
  • Another available communication method.

An automated order acknowledgement confirms that the order request was received. It does not necessarily confirm final acceptance or dispatch.

We may contact the customer if:

  • Payment verification is required;
  • An item is unavailable;
  • The delivery address is incomplete;
  • The postal code is unserviceable;
  • COD confirmation is required;
  • Customization details are unclear; or
  • Additional information is reasonably necessary.

6. ESTIMATED DELIVERY TIME

Orders are generally expected to be delivered within 2–7 business days after dispatch.

Business days ordinarily exclude Sundays and public holidays.

Delivery may take longer for:

  • Remote or difficult-to-service locations;
  • Areas with limited courier coverage;
  • Customized orders;
  • Weather-affected areas;
  • Public holidays or festivals;
  • High-demand sale periods;
  • Government restrictions; or
  • Courier-network disruptions.

The displayed or communicated delivery period is an estimate and not a guaranteed delivery date.

7. COURIER PARTNERS

Orders may be shipped through:

  • DTDC;
  • Another recognized courier company;
  • A local delivery service; or
  • Another suitable logistics provider.

The courier partner may vary according to:

  • Delivery location;
  • Postal-code serviceability;
  • Product value;
  • Parcel size;
  • COD availability; and
  • Operational requirements.

Customers cannot always select a particular courier provider.

8. ORDER TRACKING

Where tracking is available, tracking information may be sent through:

  • Email;
  • SMS;
  • WhatsApp;
  • Customer account; or
  • Courier tracking link.

Tracking information may take some time to become active after the shipping label is generated.

Customers should contact us if:

  • Tracking does not update for an unusual period;
  • The expected delivery period has passed;
  • Tracking shows an unexplained delivery failure; or
  • Tracking shows delivered but the parcel was not received.

9. DELIVERY ADDRESS

Customers must provide complete and accurate delivery information, including:

  • Recipient’s full name;
  • Complete house, building or street details;
  • Locality and city;
  • State;
  • Correct postal code;
  • Working mobile number; and
  • Landmark where necessary.

Bombay Jewellery and Cosmetics is not responsible for delay or failure caused solely by incorrect, incomplete or outdated information supplied by the customer.

We will make reasonable efforts to assist where the address can still be corrected.

10. ADDRESS CHANGES

A delivery-address correction may be requested before dispatch by contacting:

Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

An address change is not confirmed until accepted by us.

After dispatch, an address change may not be possible. Where the courier permits a change, additional charges or delivery delays may apply.

A request to redirect an order to a different city, state or postal code may require cancellation and placement of a new order if the parcel has not been dispatched.

11. CASH ON DELIVERY

Cash on Delivery may be available for eligible products and serviceable postal codes.

A COD fee, where applicable, will be displayed before the customer confirms the order.

We may verify a COD order by telephone, SMS or WhatsApp before dispatch.

A COD order may be delayed or cancelled if:

  • The customer does not respond to verification attempts;
  • The delivery address is incomplete;
  • The postal code is not COD-serviceable;
  • Previous COD orders were repeatedly refused;
  • Previous orders were undelivered for customer-related reasons;
  • Fraud or misuse is suspected; or
  • The order exceeds an applicable COD limit.

Customers should keep the complete payable amount available at delivery where the courier does not support digital payment.

12. DELIVERY ATTEMPTS

The courier may contact the customer before or during delivery.

The customer or an authorized recipient should be available to receive the parcel.

Depending on the courier’s procedure, more than one delivery attempt may be made. The number and timing of attempts are controlled by the courier and may vary by location.

If the customer misses a delivery attempt, the customer should promptly:

  • Respond to the courier;
  • Follow the tracking instructions; or
  • Contact our customer-care team.

13. DELIVERY TO AN AUTHORIZED RECIPIENT

A parcel may be delivered to:

  • The named customer;
  • A family member;
  • An employee;
  • Security personnel;
  • Reception staff;
  • A neighbour authorized by the customer; or
  • Another person apparently authorized to receive it at the supplied address.

Customers should avoid using an address where parcels cannot be received securely.

We are not responsible for loss occurring after delivery to a person expressly authorized by the customer, except where responsibility cannot legally be excluded.

14. DELIVERY OTP AND CUSTOMER SAFETY

A courier may request a delivery OTP or signature to confirm delivery.

Customers should provide a delivery OTP only when:

  • The courier is physically present;
  • The parcel is being handed over; and
  • The customer is satisfied that the delivery relates to the correct order.

Customers must never share:

  • Banking OTP;
  • UPI PIN;
  • ATM PIN;
  • Card PIN;
  • CVV; or
  • Online-banking password.

Neither Bombay Jewellery nor a legitimate courier requires these banking credentials to deliver an order.

15. DAMAGED OR TAMPERED PARCEL

If the outer parcel appears visibly opened, severely damaged or tampered with, the customer should:

  • Photograph or record the parcel before opening;
  • Check the shipping label;
  • Record a continuous unboxing video;
  • Preserve all packaging;
  • Note the concern with the courier where possible; and
  • Contact us promptly.

Where practical, the customer may refuse a visibly tampered parcel and immediately inform us.

A parcel should not be refused only because the outer box has minor dents or ordinary transit marks where the product inside may be unaffected.

16. UNBOXING VIDEO

Customers should record a clear, continuous and uninterrupted parcel-opening video.

The video should:

  1. Begin before the outer shipping package is opened;
  2. Clearly show the shipping label;
  3. Show the parcel’s sealed condition;
  4. Record the complete opening process;
  5. Show every product and component received; and
  6. Clearly show any damage, incorrect product or missing item.

An unboxing video is the preferred primary evidence for claims involving transit damage, missing contents or an incorrect product.

However, a claim will be assessed according to its facts, other credible evidence and applicable consumer rights.

17. DELIVERY SHOWN AS COMPLETED BUT NOT RECEIVED

If tracking shows “Delivered” but the parcel has not been received, the customer should contact us as soon as reasonably possible and preferably within 48 hours.

Before contacting us, the customer should check with:

  • Family members;
  • Reception or front desk;
  • Security personnel;
  • Employees;
  • Neighbours; and
  • Any person authorized to receive the parcel.

The complaint should include:

  • Order number;
  • Tracking number;
  • Delivery address;
  • Customer phone number; and
  • Screenshot of the delivery status.

We may coordinate with the courier and request proof of delivery, delivery scan, recipient information or other available evidence.

18. DELIVERY DELAYS

Delivery may be delayed because of:

  • Severe weather;
  • Natural disaster;
  • Flood, landslide or road closure;
  • Public disturbance;
  • Strike;
  • Government restriction;
  • Festival or peak-season volume;
  • Courier interruption;
  • Transport disruption;
  • Remote-area serviceability;
  • Recipient unavailability;
  • Incorrect address;
  • Payment or COD verification;
  • Security checks; or
  • Another event beyond our reasonable control.

We will make reasonable efforts to assist with delayed shipments but cannot guarantee a courier’s performance in circumstances outside our control.

19. LOST SHIPMENT

A shipment may be considered lost only after the courier completes its investigation or confirms that the parcel cannot be located.

If a prepaid shipment is verified as lost before delivery, we may:

  • Dispatch a replacement, subject to availability;
  • Offer another mutually agreed product;
  • Issue a refund to the original payment method; or
  • Provide another appropriate remedy.

For a COD order lost before delivery, no payment refund is due if the customer did not pay for the order. We may offer to dispatch a replacement.

20. INCORRECT OR MISSING PRODUCT

If the parcel contains an incorrect product or a product is missing, the customer should contact us within 48 hours after delivery.

The claim should include:

  • Order number;
  • Invoice;
  • Shipping-label photograph;
  • Clear photographs of all contents received; and
  • Continuous parcel-opening video where available.

After verification, we may:

  • Send the correct or missing product;
  • Arrange return of the incorrect product;
  • Offer a suitable replacement;
  • Refund the eligible amount; or
  • Provide another appropriate remedy.

21. REFUSED DELIVERY

A confirmed order should not be refused without a valid reason.

If a customer refuses delivery because the parcel is visibly tampered with or does not reasonably appear to relate to the order, the customer should immediately contact us.

If an order is refused because of:

  • Change of mind;
  • Customer unavailability;
  • Failure to arrange receipt;
  • Unjustified COD refusal; or
  • Another customer-related reason,

the order may be returned to us and treated as a return-to-origin shipment.

22. UNDELIVERED AND RETURN-TO-ORIGIN ORDERS

An order may be returned to origin if:

  • The address is incorrect or incomplete;
  • The phone number is invalid or unreachable;
  • The recipient is repeatedly unavailable;
  • The customer refuses delivery;
  • COD payment is not made;
  • The area becomes unserviceable;
  • The courier cannot access the address; or
  • Delivery attempts are unsuccessful.

If the failure was caused by the customer, the order will not automatically be resent.

Before re-dispatch, the customer may be required to pay:

  • Original shipping cost incurred by us;
  • Return-to-origin charge;
  • Re-delivery charge; and
  • Applicable COD-related charge.

The exact amount will be communicated before re-dispatch.

23. RE-DISPATCH OF COD ORDERS

A refused or undelivered COD order may be re-dispatched only after:

  • The parcel is returned to us;
  • The reason for non-delivery is reviewed;
  • The delivery details are reconfirmed; and
  • The customer pays the applicable shipping, RTO, re-delivery or COD charges requested by us.

We may require advance payment for the full order value before resending a repeatedly refused or undelivered COD order.

We may also disable COD for customers with repeated unjustified refusals or failed deliveries.

24. CANCELLATION BEFORE DISPATCH

A customer may request cancellation before dispatch under the Cancellation Policy.

Cancellation requests may be sent to:

Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

A cancellation request is not effective until confirmed by us.

An order cannot be cancelled after dispatch. After dispatch, the customer must follow the applicable Return, Exchange and Refund Policy.

25. SHIPPING CHARGE REFUNDS

Where standard original shipping was provided free, no separate shipping amount was paid by the customer and therefore no separate shipping refund will arise.

For a verified damaged, defective, incorrect or materially misdescribed product, reasonable approved return-shipping costs will be borne by us.

The customer will bear return and re-delivery charges for an incorrectly selected size.

Unauthorized shipping expenses will not be reimbursed.

26. RISK AND RESPONSIBILITY

We remain responsible for arranging delivery and addressing verified loss or damage occurring before successful delivery, subject to applicable law and the evidence available.

After confirmed delivery to the customer or an authorized recipient, the customer is responsible for safeguarding the parcel and product.

Nothing in this Policy excludes liability or a consumer remedy that cannot legally be excluded.

27. FORCE MAJEURE

We will not be responsible for a delay caused by an event beyond our reasonable control, including:

  • Natural disaster;
  • Extreme weather;
  • War or civil disturbance;
  • Epidemic or public-health restriction;
  • Government action;
  • Transport interruption;
  • Strike;
  • Telecommunications failure;
  • Courier-network disruption; or
  • Similar extraordinary event.

We will take reasonable steps to reduce the impact and complete or appropriately resolve affected orders.

28. FRAUD AND DELIVERY MISUSE

We may verify, restrict or cancel an unfulfilled order where we reasonably suspect:

  • False delivery information;
  • Unauthorized payment;
  • Repeated unjustified COD refusal;
  • Product-substitution fraud;
  • Fabricated non-delivery claims;
  • Abuse of promotional shipping; or
  • Another unlawful or deceptive activity.

A genuine delivery complaint will not be rejected merely because the customer raises a concern or expresses dissatisfaction.

29. CUSTOMER SUPPORT

For shipping, tracking or delivery assistance, contact:

Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

Please provide:

  • Customer name;
  • Order number;
  • Tracking number;
  • Registered phone number;
  • Delivery address;
  • Description of the issue; and
  • Relevant photographs, screenshots or video.

30. STATUTORY RIGHTS

Nothing in this Policy excludes, restricts or replaces a consumer right or remedy that cannot legally be excluded under Indian law.

Where this Policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail.

31. POLICY CHANGES

We may update this Policy to reflect courier, operational, legal or regulatory changes.

The revised Policy will be published on the website with an updated revision date.

Changes will apply prospectively and will not unfairly affect an order already accepted.

32. CONTACT INFORMATION

Bombay Jewellery and Cosmetics
Brand: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
GSTIN: 02DJAPG5753C1ZT
Address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.com
Email: care@bombayjewelleryhp.com
Phone/WhatsApp: +91 78278 00726

For formal escalation:

Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814

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